Money-Back Guarantee Policy

We are confident that you will love our services and products. However, if you are not completely happy with our services and products, you are protected by our 100% money-back guarantee policy.




You have 30 days from the delivery date of services, digital files, and physical products to request a refund. You must have a valid reason that is unsolvable by us when you are requesting a refund. Return all physical products, delete all digital files you received from us, and ask for a refund. We will issue a refund minus the retainer fee. This is our personal 100% risk-free guarantee to you!


To receive a refund, physical products must be shipped to the address listed below at your expense and must be in like-new condition. In addition, digital files must be deleted from computers, mobile devices, and all virtual and social platforms owned by you.

NOTE – digital files delivered by our online photo gallery and downloaded by you, your family, and friends will void this money-back guarantee policy.


4300 Biscayne Blvd
Ste 203
Miami, FL 33137


Here at White House Wedding Photography, we believe in making it easy for our clients to receive a refund. However, we also believe in doing everything we can to resolve your dissatisfaction before issuing a refund.

  

First 30 Days From Delivery of Digital Files & Physical Products

We are confident that you will love our services and products. However, if you are not completely happy with our services and products, you are protected by our 100% money-back guarantee policy.


You have 30 days from the delivery date of services, digital files, and physical products to request a refund. You must have a valid reason that is unsolvable by us when you are requesting a refund. Return all physical products, delete all digital files you received from us, and ask for a refund. We will issue a refund minus the retainer fee. This is our personal 100% risk-free guarantee to you!


To receive a refund, physical products must be shipped to the address listed below at your expense and must be in like-new condition. In addition, digital files must be deleted from computers, mobile devices, and all virtual and social platforms owned by you.

NOTE – digital files delivered by our online photo gallery and downloaded by you, your family, and friends will void this money-back guarantee policy.


4300 Biscayne Blvd
Ste 203
Miami, FL 33137


Here at White House Wedding Photography, we believe in making it easy for our clients to receive a refund. However, we also believe in doing everything we can to resolve your dissatisfaction before issuing a refund.

  

First 30 Days From Delivery of Digital Files & Physical Products

The Return Process

The Refund Process

Return Adress

The Process:

You must initiate the refund process within the first 30 days of receiving products and or digital files from us.

Please send us an email with your reason for your refund request at [email protected] with the subject “Refund Request.”

We will assess your reason for requesting a refund and present our decision to you within 48 hours of receiving your request.

Refund payout will be according to your booking payment schedule. For example, if your payment was in 4 parts, your refund will be in 4 parts minus the retainer payment. 

You must initiate the refund process within the first 30 days of receiving products and or digital files from us.

Please send us an email with your reason for your refund request at 

[email protected] 

with the subject “Refund Request.”

We will assess your reason for requesting a refund and present our decision to you within 48 hours of receiving your request.

Refund payout will be according to your booking payment schedule. For example, if your payment was in 4 parts, your refund will be in 4 parts minus the retainer payment. 

We will need to know the reason for your dissatisfaction so that we can improve our service and products for future clients. Furthermore, your feedback will give us valuable information that might help us resolve your dissatisfaction. Please note that this is standard best business practice.

We will need to know the reason for your dissatisfaction so that we can improve our service and products for future clients. Furthermore, your feedback will give us valuable information that might help us resolve your dissatisfaction. Please note that this is standard best business practice.